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Client Account Support - Americas

Overview

Hours of work:
38.5 hours per week.
Place of work:
Denver office
Department:
Account Management
Salary:
Dependent on experience

Reporting to:

Robert Carrick

Key Account Manager - Americas

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As a Client Account Support, you’ll harness personality and knowledge to convert enquiries into bookings.

With the help of a team leader, you’ll manage client accommodation requests via telephone and email and source suitable serviced apartments at competitive rates.


A little bit about us…

SilverDoor Apartments is the world’s most trusted provider of corporate housing for business travel.

We have a global collection of over 220,000 apartments in 90 countries and operate across offices in London & Lancaster in the UK and Singapore.

In September 2018, we are launching our Americas headquarters in Denver. This most-recent venture will see us expand upon the business we already conduct in the region and ensure that all of our clients will be provided with piece of mind when booking corporate housing.

We take a personal approach to everything we do, and that’s what sets us apart. Our inventory of serviced apartments is carefully cultivated from relationships with over 1,200 operators around the world. We offer competitive salaries, opportunities to travel and a generous paid time off allowance.

Welcome to the Account Management team

The Account Management team is our largest and most lively at SilverDoor Apartments.

It consists of expert units who each look after a set of dedicated clients and share the responsibility of sourcing suitable serviced apartment options.

Our clients are mostly large corporate companies that send employees away on business around the world. This team processes accommodation requests by utilising their substantial industry knowledge and contacts. Regular property visits allow you to get out and about networking across America.

Your role at SilverDoor Apartments

As Client Account Support, you’ll harness personality and knowledge to convert enquiries into bookings. With the help of a team leader, you’ll manage client accommodation requests via telephone and email and source suitable serviced apartments at competitive rates.

Your guidance will be needed to help your team monitor client payments, negotiate rates, and build relationships with property partners.

In time, you’ll progress to bringing on new clients through business development, as well as have the opportunity to demonstrate your problem-solving skills.

Ideally, you’ll have:

  • Previous experience in a customer service role
  • Good communication skills
  • Excellent verbal & written English
  • Good numeracy skills
  • Knowledge of the travel/hospitality industry
  • A second language (desirable but not essential)
  • A grasp of property sales/lettings (desirable but not essential)

Application Form