Client Account Support

Overview

Hours of work:
37.5 hours per week.
Place of work:
Lancaster office
Department:
Account Management
Salary:
£18,000 - £20,400 OTE

Reporting to:

As Client Account Support, you will harness personality, commercial acumen and people skills to convert new customer enquiries and secure, develop and grow existing clients. Embracing our team values of positivity, determination and outstanding customer service, you will source the best accommodation and negotiate competitive rates while also maintaining and building relationships with our network of international property partners. 

Your role

You will work in Account Management – the largest and liveliest team at SilverDoor Apartments – to manage client accommodation requests over the telephone and via email, providing an efficient and thorough personalised service which caters to our clients’ needs. The clients handled by the Account Management team are predominantly large companies who send employees on business trips around the world. Ensuring these clients are impressed by the quality of our service will be a vital aspect of your role. You will be given opportunities to visit properties and attend events with our partners and clients, and over time you will progress to developing new clients of your own. For the right people, the opportunity also exists to advance within the department to a team management position.

The ideal attributes

  • Great people skills and an excellent telephone manner
  • Self-motivated and results driven
  • Good problem solving skills
  • Confident, friendly and hardworking
  • An engaging personality
  • Excellent numeracy skills
  • Consistency and attention to detail

Who we are

We are the world’s leading provider of corporate serviced apartments. Working directly with over 1,600 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world with over 320,000 apartments in 110 countries. We pride ourselves on the personal and friendly service we deliver which sets us apart from the competition and ensures our clients return to us time after time.

As a company we operate across five offices in London, Lancaster, Denver, Singapore and Hyderabad and place great value on each member of our team, referred to affectionately as our ‘SilverDoorians’. We make sure our people are rewarded for their hard work and look forward to coming to work each day.

Benefits

Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year round for everyone to enjoy – including the famous SilverDoor Christmas Party: a lavish celebration held at a top venue!

Other benefits that you will receive working for us are:

  • Competitive salary
  • Company healthcare programme with access to 1000s of discounted retailers
  • A paid day off to celebrate your birthday
  • Cycle to Work scheme
  • Long service holidays
  • Annual employee recognition awards
  • Christmas saving scheme
  • Holiday purchase scheme

Apply now for the chance to join a unique team with a culture unlike any other!

Application Form