Join Our Team.

Client Account Support – APAC.

Job Overview

Hours of work:

40 hours per week

Place of work:

Singapore office

Department:

Account Management

Salary:

$40,000 SGD

The day-to-day role includes taking enquiries from clients and sourcing suitable serviced apartments at competitive rates. You’ll be supporting travellers coming into APAC as well as supporting clients based across the region with their global requirements.

You’ll create and manage reservations from the booking stage right through to when the client checks out and ensure you provide the highest levels of customer service at all times.

Reporting to:

Sophie Brinsley

Executive Vice President - APAC

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The Role.

Your Role

Sourcing serviced apartments for our clients
Taking enquiries via phone and email
Making reservations for clients
Accurately logging enquiries on the system
Negotiating rates to meet clients’ requirements
Building solid business relationships with clients and property partners
Adhering to agreed service level agreements and deadlines
Helping to find new clients though business development
Responsible for ensuring the highest levels of customer service are delivered at all times
Attending property viewings to gain a better knowledge of the apartments
Providing support to the rest of your team
Accurate record keeping
Monitoring payments from clients
Highlighting and assisting your manager with any complaints or issues quickly and professionally

Who we are

We are the world’s leading provider of corporate serviced apartments. Working directly with over 2,000 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world with over 320,000 apartments in 1,400 cities. We pride ourselves on the personal and friendly service we deliver which sets us apart from the competition and ensures our clients return to us time after time.

As a company we operate across six offices in London, Lancaster, Denver, Madrid, Singapore and Hyderabad and place great value on each member of our team, referred to affectionately as our ‘SilverDoorians’. We make sure our people are rewarded for their hard work and look forward to coming to work each day.

Benefits

Our offices are primed to engender a team atmosphere, with breakout spaces provided for you to enjoy time with your colleagues, In addition to a fantastic work environment, you can look forward to a vibrant social scene outside the workplace with events, parties and activities held year round for everyone to enjoy!

Other benefits that you will receive working for us are:

Competitive salary
Medical insurance
A paid day off to celebrate your birthday
Long service holidays
Annual employee recognition awards
Holiday purchase scheme

Apply now for the chance to join a unique team with a culture unlike any other!

Application Form

Who We Are.

We are the world`s leading provider of corporate serviced apartments. Working directly with over 1,700 property operators, we provide our clients and customers with the largest collection of serviced apartments in the world with over 320,000 apartments in 118 countries. We pride ourselves on the personal and friendly service we deliver which sets us apart from the competition and ensures our clients return to us time after time.

As a company we operate across six offices in London, Lancaster, Madrid, Denver, Singapore and Hyderabad and place great value on each member of our team, referred to affectionately as our SilverDoorians. We make sure our people are rewarded for their hard work and look forward to coming to work each day.