Crisis Management - How to Keep Travellers Safe with Serviced Apartments

Crisis Management - How to Keep Travellers Safe with Serviced Apartments

Crisis Management - How to Keep Travellers Safe with Serviced Apartments
20th April 2022

The unprecedented disruption to international travel brought about by the pandemic highlighted an urgent need for robust crisis management strategies amongst global corporations. In the event of a major crisis, the regional closure of accommodation options – or worse, the declaration of an unsafe city or state – makes extricating and reaccommodating travellers a priority. This is where the ubiquity of serviced apartments, combined with SilverDoor’s 24-hour a day service, provides the means to safely accommodate travellers around the world at short notice.

What is Crisis Management?

crisis meeting laptops
Risk analysis is the first step in establishing a robust business continuity plan

In broad terms, crisis management is a strategy employed to identify and respond to threats facing an organisation and its stakeholders. Often, crisis management is used pre-emptively to identify potential crises in advance - the end objective being to harness the organisation’s flexibility and survive the threat, no matter the impact on its normal operations. Anticipating and subsequently mitigating this impact requires the implementation of a business continuity plan – something that was lacking for many businesses when the covid-19 virus struck.

Crisis management also pertains to ensuring the safety and continued working capacity of employees and assignees (and any associated operations), wherever they may be. Unlike risk management, which involves planning for events which might occur, crisis management involves reacting to crises, and all their variable outcomes, as they arise – utilising emergency contingencies shaped by previously conducted risk analysis. Having a global network of serviced apartments built into these contingencies allows for workers to be expediently reaccommodated within the narrowest timeframes.  

Crisis Management Strategy with Serviced Apartments

Serviced apartment bright
Homely, spacious, and welcoming - serviced apartments have everything needed for a long-stay away from home, and provide comfort during a crisis

A Dedicated Service

Organisations that integrate SilverDoor Apartments within their travel programmes and crisis management contingencies tap into a 24-hour service and wealth of market expertise. Most importantly, having a responsive, impartial serviced apartment agency involved in crisis situations greatly extends the reach and likelihood of accommodation availability for immediate worker relocation. SilverDoor Apartments, for example, has over 250,000 apartments within its worldwide portfolio. 

Leading Technology and Traveller Tracking

Utilising SilverDoor’s industry leading Orbi technology, travel managers can browse and book apartments remotely – as well as track all live bookings and manage billing and reports from one centralised data management system. This greatly reduces time-consuming administrative processes during a crisis event and enables travel managers to track travellers individually by using our integrated traveller tracking technologiesAnvil and International SOS – which are especially useful for carrying out risk analysis prior to and during a traveller’s journey.

Serviced Apartment Benefits

As demonstrated throughout the pandemic, serviced apartments are especially beneficial to travellers or relocated assignees during a crisis. Depending on the nature of the crisis, it is often necessary for workers to be reaccommodated on a long-stay basis at short notice. In these circumstances, there is rarely time for the retrieval of belongings and home comforts, which is why the home-from-home environment and furnishings included in a serviced apartment provides an optimum temporary living space in the event of a crisis. 

The enhanced health and safety measures innate to serviced apartments mean they can be used to isolate safely for any duration of stay. With a fully equipped kitchen, living space, and separate areas to eat and sleep, serviced apartments are self-contained and require minimal contact with others –setting them apart from hotels during the pandemic. This universal design enables relocated workers to quickly adapt to their serviced apartment and continue to live on their own schedule and terms – crucial to ensuring guest wellbeing for any length of time.

Furthermore, with an increasing number of serviced apartment operators adapting their properties to suit the growing nomadic traveller market, the operational value of serviced apartments cannot be understated. Typically offering excellent Wi-Fi connectivity as standard, serviced apartments at the minimum offer somewhere to sit and work. The more agile operators are ensuring their apartments feature dedicated work areas, both inside the apartments and throughout the wider property. This may include the provision of an office chair, large desk, and stationery within the apartment, or the inclusion of on-site meeting rooms and hot desks. In either case, relocating workers to serviced apartments ensures they can comfortably and effectively work remotely until a long-term solution is reached.

SilverDoor’s Group Head of Operations, Wesley Shelling, said:

“Our ability to source apartments virtually anywhere in the world is invaluable to our corporate clients – particularly during crisis events. We have seen this more than ever in recent years – first during the upheaval of the pandemic when clients needed to extract their people from regions entering shutdowns, and again during the conflict in Ukraine. In these situations serviced apartments provide a flexible, secure, and safe space to call home – and we know from client testimonies that this can make all the difference.”

Chief Customer Officer, Martin Klima, added:

“Our 24-hour service was created with client support in mind. We are always available to provide assistance, and this is best demonstrated during crisis situations. Our international, on-the-ground teams provide the immediate support and expertise that is required  to extricate and accommodate those in need. As such, we are well versed in crisis management, and understand the urgency with which our service needs to function to best support guests, no matter where they may be.”

Talk with us today

Optimise your crisis management strategy with SilverDoor – contact one of our international offices today and speak with a member of our team about integrating SilverDoor into your travel programme. You can also read more about our commitment to the ‘Four S’s’ – safety, savings, sustainability, and service – and how these factors reflect and optimise your organisation's CSR and ESG commitments.  


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Inside Scoop: Ascott

Tess Delve, Paula Hawes and Priti Unadkat-Patel from Ascott Ltd...

London: Small Car Big City

People talk about viewing New York City’s skyline from the top of...

Not Lost in Translation

Unlike Bill Murray we can speak Japanese so we don’t get lost in...

A city within a city

As a new starter at SilverDoor, I’m anxious to get to know the ins...

How to avoid The Big Slump

It’s called The Big Slump; the energy dip most of us suffer from at...

Inside Scoop: City Marque

This week's Inside Scoop is with Ian Daniels from City Marque. He...

Inside Scoop with Subhash Thaker from Taj Hotels

This week we talked to Subhash Thaker, a marketer by trade and a...

The equality of diversity

It has recently been announced that major banking institutions in the...

Inside Scoop: Rotana

Franco and Vicky talk to us about getting more for your money and...

Inside scoop with Tom Jeavons-Fellows from Astra Apartments

Tom Jeavons-Fellows from Astra Apartments gives us the lowdown from...

Inside scoop with Andrew Davis from Morgan Lodge

This week we speak to Andrew Davis from Morgan Lodge who tells us...

Gareth Bale, are you in need of a serviced apartment?

Recent news surrounding Spurs star Gareth Bale suggests a possible...

Inside Scoop: Mark Stephens, Jodie Barton and Emma Ball from SACO

Mark Stephens, Jodie Barton and Emma Ball from SACO tell us about...

Building relationships, building teams

Team building conjures thoughts of rafts, ropes, dragon boat racing,...

Game-changing apartments for athletes

Monday’s round of tennis at Wimbledon saw dramatic turns: British...

Inside Scoop: Nathan Cousins from AirPlus International

Nathan Cousins from AirPlus International tells us about the benefits...

Inside Scoop: The Apartment Service Revisited

From the strangest behaviour they’ve ever witnessed in a serviced...

Starting your work placement this summer? Listen up!

Gone are the days of no alarms, no one to respond to and no clue what...

Ealing Grove Apartments

Following suit with their official tagline ‘helping make the living...

Hitting corporate hospitality for six

Is corporate hospitality still as strong as it used to be? Definitely....

Graduate recruitment

Graduate recruitment specialist Milkround has just published its...

Re:locate Awards 2012/13

SilverDoor has won the Best Property Provider or Solution category of...

It all started over a G&T

"It seemed a good business idea at the time – and that turned...

The power of LinkedIn

Since its launch in 2003, LinkedIn has become a networking necessity....

We did something funny for money

Every year Comic Relief raises millions of pounds through two major...

Top 20 Sunday Times Success for SilverDoor

It’s smiles all around in the SilverDoor office today. We are...

Go Native Reveal All

A new booking system, new properties and what they love most about...

Ascott Reveal All

Louise Hassett and Antoine Deckers from Ascott tell us all about their...

Brazil - Down Under

The Brazil carnival is a four-day annual festival held from the...

Adina reveal all

This week we chat to Carol Douglas and Dirk Lob who came all the way...

Ping!

Last night SilverDoor hosted an industry event for many of our...

Inside Scoop: Classical Britain reveal all

I get really excited when new property partners walk into the...

Transfer deadline day

Today marks one of the biggest days in the football calendar: transfer...

New York: tips from two of our Principal Account Managers

Principal Account Managers Serena Dines and Joanna Cross have just...

Inside Scoop: Studios 2 Let reveal all

This week we talk to Omri (pictured) and Yossi from Studios 2 Let,...

Inside Scoop: Regal Hotels reveal all

This week we chat to Emma Cashmore from Regal Hotels, who tells us...

Inside Scoop: Boutique London Lets reveal all

This week we chat with the young Katie Steele from Boutique London...

2012 at SilverDoor

As another monumental year for SilverDoor and the serviced apartment...

Merry Christmas from all at SilverDoor

We like to celebrate Christmas in style at SilverDoor so, last Friday,...

Inside Scoop: Park Plaza reveal all

This week we chat with the incredibly funny Annalisa from Park Plaza...

Catch22 reveal all

This week we speak to Catch22, SilverDoor’s nominated charity for...

Women on top

Since Cynthia Carroll’s recent decision to step down as chief...

Inside Scoop: Your Home from Home Reveal All

This week we chat to Donal McGing and Brian O'Neill from Your Home...

Scavenger hunts and FAM trips: the UK destinations we've visited this year

You might see our faces around a lot this month, whether we’re...

Inside Scoop: BeeAar Hospitality Reveal All

This week we chat to Rohan Bhargava from BeeAar Hospitality who fills...

Inside Scoop: Dolphin House reveal all

In this week’s Inside Scoop, we chat to Tracie Crombie, Melissa...

Recruitment and social media

When recruiters are inundated daily with so many applications for a...

Inside Scoop: Go Native reveal all

In this week’s Inside Scoop, we chat to Ben Harper, Sales and...

Inside Scoop: Oakwood reveal all

This week, Krystal Taylor from Oakwood came to our offices. We talked...

Inside Scoop: A-partments reveal all

This week Guido and Leroy from A-partments came to our offices, where...

Inside Scoop: The Ascott Limited reveal all

This week, Maeva Noual and Lucy Allin from The Ascott Limited came to...

Inside Scoop: Executive Serviced Apartments reveal all

In this week’s Inside Scoop we chat to Nicki Thomson and Maria...

Inside Scoop: Fountain Court reveal all

In this week’s Inside Scoop we chat to Caroline MacIntyre from...

Inside Scoop: Dreamhouse Apartments reveal all

In this week’s Inside Scoop we chat to Nick Chauffaut and Galina...

47 games, 22 teams and one football tournament

The SilverDoor boys are extremely competitive when it comes to...

Inside Scoop: SACO reveals all

In this week’s Inside Scoop we chat to SACO. Mark Stephens, our...

SilverDoor wins social media award

We are delighted to announce that we have won an HBAA award for our...

Inside Scoop: The Metropolitan reveals all

For this week’s Inside Scoop we journeyed into central London to...

SilverDoor continues to grow

At SilverDoor we pride ourselves on our employees’ lively...

Inside Scoop: The Apartment Service reveals all

In this week’s Inside Scoop, we chat to Account Managers Sara Calvo...

Inside Scoop: 51 Buckingham Gate reveals all

Get ready for the first of many SilverDoor ‘Inside Scoops’, in...

Inside scoop

At SilverDoor we truly value our clients, and strive to give them the...

HBAA session focuses on motivating sales

Very seldom does one go to an industry event and come out motivated,...

It pays to pay

Deputy Prime Minister Nick Clegg often appears in the press...

My placement at SilverDoor by Rosie Brunel-Cohen

I joined SilverDoor during the first week of June to gain some useful...

Introducing... the SilverDoor Lionhearts

SilverDoor has appointed five current members of staff as Business...

57 days to go: Are you excited yet?

The Olympic Games are fast approaching and for the past few weeks the...

Cycling in London

SilverDoor have recently introduced a cycle to work scheme, which...

Bridging the gap: from west to east with bilingual staff

Over 7,700 languages are spoken across the world. While the internet...

BBC's Watchdog finds hotels charge too much for internet access

Most people find it hard to be away from the internet these days,...

London 2012 Olympics legacy

As we approach the Olympics, the legacy of the Games is continually...

SilverDoor bake sale raises £200 for Breast Cancer Campaign

There are some aching limbs around the office at the moment: eleven...

Our trip to Manchester by Claire Stephens

Manchester is one of the UK's largest cities and one of our most...

SilverDoor comes 17th in The Sunday Times 100 Best Small Companies to Work For

We are delighted to announce that we have come 17th in The Sunday...

Sick of team-building exercises? There are other ways to build morale

It’s enough to strike fear into even the most hardy of explorers. An...

The magic of the heated toilet seat: Paddy Hegan visits Tokyo and Hong Kong

Few things can offer the weary business traveller more comforting...

2011 at SilverDoor

It has been another successful year for SilverDoor and the serviced...

A whistle-stop tour of Copenhagen, Berlin, Hanover and Hamburg

It’s not always easy being a jet-setting International Partner...

SilverDoor at placement fair in Greenwich

Three members of SilverDoor staff manned a stand today at the...

Children in Need bake sale

This year BBC Children in Need, one of Britain’s best-loved...

A brighter future for Ireland?

The news hasn’t been particularly positive for Ireland of late: the...

SilverDoor's Managing Director features in new book

SilverDoor’s founder and Managing Director, Marcus Angell, features...

What you can't do in a hotel - SilverDoor serviced apartments

The Business Travel Magazine Sept 2011 'Away on business? Make sure...

Location, location, location: how to cut accommodation costs

Cuts to public services in the UK, particularly the police, have been...

Belfast: where to stay in Northern Ireland's capital

Belfast is the capital of Northern Ireland and its largest city. While...

Bright young things

“It’s not what you know, it’s who you know”. Following a...

Customer service

“Press one for reservations, press two for marketing and press three...

The Budget

The dust has now settled on George Osborne’s 2011 Budget and...

Olympic Pricing

The final piece of turf has been laid in the Olympic Stadium,...

Staff benefits

Staff benefits are available one way or another in almost every...

Emotional Intelligence

“Hard skills will get you an interview; soft skills get you a...

This year we did something funny for money

For the past 25 years Comic Relief has strived to create a just world...

Technology Renovation at SilverDoor

At SilverDoor we know how important is it to keep up with the times,...

Superheroes vs super detectives: the UK film industry

Debate has been raging in social networking sites and the media...

The Ashes are just part of Australia and England's intertwined cultural history

It can’t have escaped the notice of many people living in England...

World Cup could mark exciting new stage in Russia’s narrative

Luke Harding recently wrote in The Guardian that he asked a senior...

Why networking is a vital business tool – and how to do it

Networking: some thrive on it, others struggle, but there’s no doubt...

Blackout dates - SilverDoor provide

On certain dates during the year it can be difficult to get temporary...

Serviced apartment industry continues to climb

The serviced apartment industry continues to climb year after year, as...

Quality Assurance - Why is it so Important?

Whether you have a trip planned for seven nights or seven months, if...

Industry research specialist Savills publishes serviced apartment report

Savills has released its autumn 2010 report on the serviced apartment...

SilverDoor joins HBAA

SilverDoor staff attended their first HBAA meeting this week after...

Serviced apartment industry a bit of a maze?

The latest issue of the Buying Business Travel magazine features an...

We'll answer your call within three rings

A well-known energy provider is currently spending a large amount of...

Placement programme

SilverDoor is now in its 3rd year of its burgeoning placement...

SilverDoor sponsor the Preston Tringe Festival

Offering an exciting mix of drama, comedy, music and dance, The...

Accommodation Demand Soars with Wimbledon

Tsvetana Pironkova became the first Bulgarian player to reach a...

Are you still at the mercy of hotels?

At SilverDoor we've been telling people about the many benefits of...

Come Dine With Me (but not at my house)

The current series of Come Dine With Me is showing every Sunday...

Premiere of SilverDoor's 10th Birthday Film at the Business Travel Awards

SilverDoor were out in force on Monday night in finest attire at the...