The A-Z of serviced apartments

Written by on 16th September 2016
Category: Business Travel

Getting to grips with business travel jargon can often prove difficult, especially if you’re new to the industry. Like any fast moving market, its textual landscape is constantly evolving – least of all online, where search engine optimisation puts an increasing demand on keywords.

With business travel glossaries in short supply, however, we’ve no choice but to trawl the net in search of meanings to the latest acronyms and phrases.

As a popular accommodation choice for business travellers, serviced apartments account for a great deal of the terminology out there. Here to make sense of it all is ‘The A-Z of serviced apartments’:  a no-nonsense set of industry-specific definitions for you to keep in mind:


AApart hotel: A building dedicated to the provision of serviced apartments, with the added bonus of hotel-like facilities.

BBleisure travel: A trip undertaken for both business and pleasure, increasingly popular among young travellers.

C Citybase: One of the UK’s top serviced apartment agents, specialising in leisure stays in London and across the world.

D Duplex: A form of apartment set over two floors with an adjoining staircase.

EEn-suite: A bathroom adjoining a bedroom – a common feature in serviced apartments.

FFlexibility: All serviced apartments have kitchen facilities and a living area, so you have separate areas for cooking, sleeping and unwinding.

G GBTA: An acronym for the Global Business Travel Association: the world’s premier business travel and meetings organisation, with strong links to the serviced apartment industry.

HHBAA: The Hotel Booking Agents Association.  An association specialising in the procurement of accommodation, including serviced apartments.

I Individual apartments (within a residential development): Serviced apartments in a development that may include privately let or privately owned flats. These properties are unlikely to have on-site receptions or staff, providing more privacy and independence.

J Jacuzzi: A feature sometimes found among the spa and leisure facilities in corporate accommodation.

KKitchen facilities: Available in all serviced apartments, and typically include an oven, microwave and dishwasher.

LLong stay: Typically relates to a stay of a month or more. For stays of 28 days or more, the VAT drops to just 4% and savings are passed on to guests. Serviced apartments are geared towards long stays.

MMore space: The average one bedroom serviced apartment is around twice the size of the average hotel room, giving you the space to live your life as you would at home.

N Nighty rate: The daily charge applicable to serviced apartments – the cost of which differs depending on the length of stay.

OOn/off-site: With regards to facilities available inside or outside of a property. Typically includes things like parking, security, gym and conference facilities.

PPenthouse: A flat on the top floor of a serviced apartment building, large in size, often with luxury fittings.

QQuality accreditation: A status achieved by property operators and agents who satisfy a range of stringent criteria. SilverDoor were one of the first agents to be issued the award by The Association of Serviced Apartment Providers in March 2016.

RRelocation: When someone moves overseas in order to establish a new home or business. Those relocating typically opt to stay in serviced apartments, while between homes, given the similarities with permanent accommodation.

S SilverDoor: The world’s leading serviced apartment agent, providing 160,000 serviced apartments, in more than 530 cities, across 85 countries.

TThe Association of Serviced Apartment Providers: A not for profit trade body, who collectively operate over 100,000 apartments in 13 countries and provide 3 million bed nights per year.

UUnlimited Wi-Fi: The vast majority of serviced apartments tend to offer free, unlimited Wi-Fi.

VValue for money: Serviced apartments involve fewer extra charges and are usually cheaper than hotels for a number of reasons: all serviced apartments have either a kitchen or a kitchenette, cutting costs on restaurant and room service bills. And the longer your stay in a serviced apartment, the cheaper the rate will be.

WWelcome pack: A gift hamper given on arrival to your property. A basic welcome pack can be found in most serviced apartments and contains items like tea, milk, coffee, soap and toilet paper.

XExpat: A shortened version of ‘expatriate’, meaning a person who resides outside their native country. Those relocating are typically referred to as expats.

YGeneration Y: Those born in the 1980s and 1990s, also known as millennials.  They have a reputation for being tech and digital savvy. The industry has seen a sharp rise in generation Y business travellers.

ZZen: Serviced apartments with health and leisure facilities allow guests to achieve the perfect Zen state of mind. Facilities include, saunas, steam rooms, massage and beauty treatments. Roof terrace views provide an added layer of relaxation.

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