Inside Scoop: The Apartment Service Revisited

Written by on 25th June 2013
Category: SilverDoor news

From the strangest behaviour they’ve ever witnessed in a serviced apartment, to their mutual dislike of shower curtains in a game of hotel pet hates, this week Melanie Degand and Kylie Mann from The Apartment Service reveal all in our Inside Scoop.

Now that we’re nearly half way through the year, has The Apartment Service seen any particular changes in the serviced apartment industry in 2013 compared to last year?

Melanie: I thought that the start of the new year would be different once the Olympic hype had passed. I imagined things would go a lot quicker, but we’ve actually found that it’s been quite slow.

The serviced accommodation industry experienced a huge spike during the London Olympics
The 2012 London Olympics saw a huge spike in local and international tourism so demand for accommodation rocketed

Why do you think this is? Can you predict any trends?

Melanie: I think years ago you would’ve been able to pick up on peaks and trends, but The Apartment Service has seen that can’t do that anymore. Now it’s a case of being ready and prepared to react to whatever comes your way.

Can you tell us about any new projects or properties The Apartment Service has in the pipeline?

Melanie: We do but they are probably ones that we shouldn’t talk about! We’re trying to expand in many of the areas that we’re busy in at the moment, such as Guildford, Kingston and areas in Surrey. I can share that we’re looking at a couple of brand new areas to expand into within the next three to six months.

The Apartment Service are looking to expand into Guildford
The Apartment Service is looking to expand in areas in Greater London such as the historic town of Guildford

What is the strangest request The Apartment Service has ever received from a client?

Melanie: It’s more the behaviour than the requests. When I started at The Apartment Service nearly 11 years ago as part of the reservations team, I went to see an apartment in Mayfair, a very expensive one at that, only to find out that a client had started a fire. They had been cooking in the middle of the room. I’ve never seen anything like it; I don’t know how they managed to not set the whole place on fire! It’s probably one of the most shocking things I’ve seen.

And now for a quick game of “would you rather”:

Clingy shower curtains or non-removable coat hangers…

Kylie: I’d rather a non-removable coat hanger. Seriously, you do not know where those clingy shower curtains have been or who they have touched.

Melanie: Agreed.

Inflexible check-in time or chargeable WiFi…

Melanie: I’d definitely go for inflexible check-in times. Hotels charge a ridiculous amount for WiFi. It’s so unnecessary.

Kylie: Me too. Especially when you can get it for free in reception and then it’s chargeable in your room…What’s that all about?