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Blog

We’ll answer your call within three rings

Written by on 3rd September 2010
Category: SilverDoor news

A well-known energy provider is currently spending a large amount of money on their advertising campaign. The 30 second adverts tell us that they will answer your call in 60 seconds, and if they don’t, they will call you back. But is this really something to be proud of?

Here at SilverDoor we’re surprised that a large company would spend so much money publicising this point.

SilverDoor commits to answer the phone within 3 rings, working out to be an average of 8 seconds, offering clients a quick, efficient and friendly service.

A quick and efficient phone service isn’t all we offer our clients. For those who prefer to use the internet, you can send a request for a call back or send us an email. We will get back to you with options regarding your stay within 2 hours. Alternatively, you can chat to one of the SilverDoor team live online for an instant response.

Our live chat service is becoming increasingly popular. It allows the client to get answers to their questions, receiving an immediate response, without picking up the phone. Live chat has an obvious benefit for both the client and the provider, especially within international companies. Often people find it easier and more comfortable to write English when it is a second language than to speak it. Live chat helps to break down these language barriers, offering an easy way to enquire about our services.

However, if international clients do wish to speak to us over the phone, we are often able to find someone within our team who speaks their language, due to the wide range of languages we speak between us, including French, Italian, Portuguese, Farsi, Lithuanian, Albanian, Greek, Dutch, Polish and Hindi to name just a few. Having the ability to speak these languages allows international clients to speak to us in their home language if they wish, benefiting both them and us.

Due to the nature of serviced apartments and the lengths of stay involved, we believe that GDS and on-line booking tools cannot generally provide the quality and depth of service required, and that when people are looking for a place to call home, they have lots of questions and prefer to talk to a person who can tell them what the apartments are like. SilverDoor staff have visited and inspected thousands of serviced apartments in all our key destinations across a wide range of countries, so we can impart that knowledge and assure clients that the apartments are as described. We have always felt that it is very important to write honest property descriptions in plain English, rather than to give flowery exaggerations of the truth, as is often the case.

So whether you’re looking for a 7 night stay in London or a 6 month stay in Abu Dhabi, we believe that our clients deserve the best quality service possible, which is why we commit to picking up the phone in 8 seconds, not 60.

Please note that this commitment applies within UK office hours (Monday-Friday, 09.00-17.30)