Client Account Support – London

Overview

Hours of work:
38.5 hours per week.
Place of work:
London office
3 Dukes Gate, Chiswick, London. W4 5DX
Department:
Account Management
Salary:
£22,400 per annum OTE

Reporting to:

Martin Klima

Group Head of Client Relationships

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As a Client Account Support, you’ll harness personality and knowledge to convert enquiries into bookings. With the help of a team leader, you’ll manage client accommodation requests via telephone and email and source suitable serviced apartments at competitive rates. 

A little bit about us…

SilverDoor Apartments is the world’s most trusted provider of serviced apartments for business travel.

We have a global collection of 200,000 apartments in 92 countries and operate across five offices in London, Lancaster, Denver, Singapore and Hyderabad.

We take a personal approach to everything we do, and that’s what sets us apart. Our inventory of serviced apartments is carefully cultivated from relationships with over 1,000 property operators around the world.

We have previously been named in the Sunday Times 100 Best Small Companies to work for, and, in September 2018, we were awarded Corporate Housing Provider of the Year at the APAC Expatriate and Mobility Management Awards.

Welcome to the Account Management team

The Account Management team is our largest and most lively at SilverDoor Apartments. It consists of eight expert units who each look after a set of dedicated clients and share the responsibility of sourcing suitable serviced apartment options. Our clients are mostly large corporate companies that send employees away on business around the world. This team processes accommodation requests by utilising their substantial industry knowledge and contacts. Regular property visits allow you to get out and about networking in London and across the UK.

Your role at SilverDoor Apartments

As a Client Account Support, you’ll harness personality and knowledge to convert enquiries into bookings. With the help of a team leader, you’ll manage client accommodation requests via telephone and email and source suitable serviced apartments at competitive rates. Your guidance will be needed to help your team monitor client payments, negotiate rates, and build relationships with property partners. In time, you’ll progress to bringing on new clients through business development, as well as have the opportunity to demonstrate your problem solving skills.

Ideally you’ll have

  •  Previous experience in a customer service role 
  • Knowledge of the travel/hospitality industry
  • A second language (desirable but not essential) 
  • A grasp of property sales/lettings (desirable but not essential) 

Application Form