Quality Assurance - Why is it so Important?
Quality Assurance - Why is it so Important?26th October 2010
Whether you have a trip planned for seven nights or seven months, if you’re staying somewhere that you want to call home it's of utmost importance that where you stay meets and exceeds your expectations. For a lot of people who book serviced apartments, viewing the apartment beforehand is impractical and time-consuming. This is why it's imperative that when you book your serviced apartment you speak to someone with a grasp of quality assurance who can personally confirm the apartment is how it is described.
At SilverDoor Apartments we pride ourselves on quality assurance having personally been to visit and stay at all of our most-used serviced apartments; we'd never expect our clients to stay anywhere we wouldn't. We write all property descriptions ourselves, making sure there is no misleading information, and are able to give a review and verification of the quality of the apartment. Furthermore, we are able to answer any specific questions that our clients may have, giving them an honest response, particularly as we are an independent agency and therefore unbiased in what we do.
From Paris and New York, to Aberdeen and Cambridge, between us we have visited a vast number of our serviced apartments in a wide range of global destinations. Quality assurance isn't a topic limited to the UK, so our international offices in Denver, Singapore and Hyderabad allows us to have feet on the ground with quality assurance across all global regions. We also visit the serviced apartments London has to offer on a weekly basis, especially those that have been recently refurbished. This not only keeps us up to date with the facilities that each apartment has, but it also strengthens the relationships we have with our property partners and ensures that we can secure the most competitive rates for our clients.
Southwark Bridge Road Apartments
An important element of quality assurance is to stay in regular contact with our property providers so they can update us on any new openings and refurbishments of older properties and offer us priority viewings. This way, we can let clients know of any up-coming or new properties that may fit their specifications more ideally: our Head Partner Account Manager, Kurtis, visited the Southwark Bridge Road Apartments recently and praised it's 'flawless' interior design.
To take things one step further, we are increasing the number of properties on our website that feature a 360 degree tour, affording clients the ability to see all the way around an apartment with a moving image, as opposed to a few static images. This allows guests to gain a much clearer representation of the apartments, enabling them to make a more informed decision when selecting their apartment.
In SilverDoor’s most recent trip, some of our account management team flew to Belfast to visit our local property partners and to view some of the apartments we hadn’t yet seen. This was a great opportunity for us to get to know our providers and strengthen relationships with them, as well as arming our booking teams with vital local information to inform clients during the booking process and beyond. After the visit, we could grasp a detailed description of each apartment: listing the facilities and giving specific details about each unit that you wouldn’t otherwise get from an image, such as what the surrounding neighbourhood is like or how near the local supermarket is.
Malone Mews Apartments
As a key UK business destination, Belfast is always high on our list of locations to visit. These Malone Mews Apartments are advantageously located centrally near many transport links and have been SD Verified by a SilverDoorian who stayed soon after it opened.
Our next trip outside of the UK will be to Abu Dhabi serviced apartments in November, where we will visit potential new partners to add to our portfolio, while continuing to strengthen our relationships with our current property partners in the area.
Jumeirah at Etihad Towers
These Jumeirah at Etihad Towers apartments were visited by one of our account management team and very highly praised. It's vital for our client relationships team to personally visit as many apartments in our portfolio as possible so they can source the most suitable properties for guests.